Intruduction
At Nashville Merchant Services, we are committed to protecting the privacy and security of our customers, partners, and visitors. This Privacy Policy outlines how we collect, use, store, and protect personal information when you interact with our services, including our credit card processing systems, local POS solutions, and other payment solutions tailored for businesses in Nashville and across Tennessee.
By using our services or accessing our website, you agree to the terms and practices described in this Privacy Policy.
Information We Collect
We collect personal and business-related information in several ways to provide you with efficient, secure, and tailored merchant services in Nashville. The information we collect may include:
Personal Identification Information: Name, address, email address, phone number, and job title.
Business Information: Legal business name, EIN, industry type, transaction history, and payment volume.
Payment Information: Bank account details, credit/debit card information (when necessary for setup), and terminal preferences.
Technical Information: IP address, browser type, device information, operating system, and browsing behavior when interacting with our website.
This information is collected through form submissions, service inquiries, account setup processes, support requests, and automated technologies such as cookies and analytics tools.
How We Use Your Information
The information we collect is used to deliver and manage our payment solutions effectively. Specific purposes include:
Setting up and managing merchant accounts
Processing credit and debit card transactions
Installing and supporting local POS systems in Nashville
Providing secure access to Nashville payment gateways
Responding to support inquiries and customer service requests
Improving our website functionality and user experience
Communicating service updates, billing information, and marketing offers (only with your consent)
Ensuring compliance with legal, financial, and regulatory obligations
We only collect the minimum information necessary to fulfill these purposes and never use your data for unrelated or unauthorized activities.
Sharing of Information
We do not sell, rent, or trade your personal information with third parties for their promotional purposes. However, we may share information with the following parties as required to provide our services:
Payment processors and acquiring banks to facilitate credit card processing in Nashville
POS hardware providers to ship and activate your equipment
Third-party service providers who assist us with data storage, technical support, customer communication, and fraud prevention
Government authorities or legal bodies, when required by law, subpoena, or regulation
All third parties are required to comply with strict confidentiality obligations and only process data in accordance with our instructions and applicable laws.
Data Security
We take data protection seriously and implement multiple layers of security to safeguard your information. Our practices include:
PCI DSS-compliant systems for secure credit card data handling
SSL encryption for online data transfers
Firewalls, intrusion detection systems, and regular security audits
Access restrictions and two-factor authentication for internal systems
Employee training on data privacy and handling best practices
Although we take every reasonable step to protect your data, no digital platform is 100% secure. We encourage all users to keep account credentials confidential and notify us immediately of any suspicious activity.
Your Rights and Choices
As a user of our services, you have the following rights regarding your personal data:
Access – Request a copy of the information we have about you.
Correction – Request changes to inaccurate or incomplete information.
Deletion – Request that we delete your personal information, subject to legal retention requirements.
Data Portability – Request a portable copy of your data in a usable format.
Opt-Out – Choose not to receive marketing emails or service updates (you may still receive essential service-related communications).
Contact Us
If you have questions or concerns about this Privacy Policy or how we manage your information, please contact:
Email: [email protected]
Phone: (615) 576-2001